Miguel “Dunkman” Dunkley, President & Founder of Thriller Media Group is a graduate of the University of Florida. He holds a Masters in Business Administration (MBA), majoring in Global Management and also earned a Bachelors in Business Administration majoring in the Decision and Information Sciences. He is originally from Portland, Jamaica. It was at the age of 18 that he discovered his love for customer service while working in a call center. He began to formulate his “Customer-Centric” philosophy by examining how customers responded to the level of service that the company was providing and the role he, his colleagues and the product quality played in their reaction. Naturally talented, Miguel moved up in the ranks quickly after the management team realized that he had great ideas about how to fix broken processes and how to best serve customers. Miguel moved on from that influential call center position and years later, took an entry level position working in Technical Support for an Internet Service Provider (ISP). Miguel then worked as a Solutions Engineer for a Content Delivery Network (CDN) after which he decided to combine his love for Customer Service, Technical Support and Information Technology to form Thriller Media Group.
Brian Zinn, VP Solutions Engineering, is a graduate of Florida Atlantic University. He earned a Masters of Arts in Political Science and graduated Suma Cum Laude. Prior to joining Thriller, Brian worked in Information Technology and Web Development. He is highly motivated and is a gifted communicator. He is charged with leading the Solutions Engineering organization into greatness everyday. He works with the Business Development team to craft solutions based on customer need. He is passionate about excellence and endeavors to build lifelong relationships with customers. He is central to Thriller’s commitment to innovation and customer (both internal and external) satisfaction.
Heidi Garber, VP Sales & Marketing, is a graduate of Fisher College. She has an extensive background in marketing and event planning. Heidi is highly motivated and has served in various capacities working in the investment banking and insurance markets. She works with our sales and marketing teams to develop brand identity packages for our clients. She is committed to our customer-first philosophy as it is the driving force behind every interaction. Heidi is also responsible for crafting internal marketing strategies and proposals.
Nova Southeastern University (NSU) is the largest not-for-profit university in Florida. The Mission of NSU is to offer a diverse array of innovative academic programs that complement on-campus educational opportunities and resources with accessible distance learning programs to foster academic excellence, intellectual inquiry, leadership, research, and commitment to community through engagement of students and faculty members in a dynamic, life-long learning environment. Click Here to visit NSU’s website!
Services We Provided:
- Live Streaming
- On Demand Streaming
- Technical Support (Producer and End User)
- Video Hosting
- Web Design (Mobile Responsive)
- Website Acceleration